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 : Feb 19 2020 |
 : tryitout
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Introduction

Sales Assessment
This exam will test your knowledge of sales procedures and theory. The test consists of ten randomly chosen question, two each from the following catagories.
  • Preparing for a sales call
  • Getting started on the call
  • Determining needs
  • Getting agreement and commitment
  • Customer service calls

Question

1  of 10
Which of the following are types of benefits that motivate people to buy.

Question

2  of 10
Why is it important to have a call objective?

Question

3  of 10
Speaking rapidly and with a high-pitched voice creates what kind of atmosphere?

Question

4  of 10
What are five ways to answer the prospect's question: "Why are you calling me?"

Question

5  of 10
What should you learn about a prospect to determine whether or not he or she has needs you can address?

Question

6  of 10
When should you use open-ended questions?

Question

7  of 10
Put the six steps in overcoming an objection in the correct order.

Question

8  of 10
You've just asked for the order, and the prospect tells you your competitor's price is lower than yours is.  What do you do?

Question

9  of 10
What order should you do the following steps when you encounter an irate customer on the phone?

Question

10  of 10
A customer asks you a question for which you do not know the answer. What should you do?