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May 27 2019 |
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Introduction

Sales Assessment
This exam will test your knowledge of sales procedures and theory. The test consists of ten randomly chosen question, two each from the following catagories.
  • Preparing for a sales call
  • Getting started on the call
  • Determining needs
  • Getting agreement and commitment
  • Customer service calls

Question

1  of 10
What is the difference between a feature and a benefit?

Question

2  of 10
Which of the following are types of benefits that motivate people to buy.

Question

3  of 10
Speaking rapidly and with a high-pitched voice creates what kind of atmosphere?

Question

4  of 10
Place the following steps in the correct order.

Question

5  of 10
What are the main features of an open-ended question?

Question

6  of 10
When should you use open-ended questions?

Question

7  of 10
You've just asked for the order, and the prospect tells you your competitor's price is lower than yours is.  What do you do?

Question

8  of 10
Select the following choices that represent an example of a buying signal.

Question

9  of 10
What order should you do the following steps when you encounter an irate customer on the phone?

Question

10  of 10
What should you NOT do when you encounter an irate customer on the phone?