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Dec 15 2018 |
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Introduction

Sales Assessment
This exam will test your knowledge of sales procedures and theory. The test consists of ten randomly chosen question, two each from the following catagories.
  • Preparing for a sales call
  • Getting started on the call
  • Determining needs
  • Getting agreement and commitment
  • Customer service calls

Question

1  of 10
What is the difference between a feature and a benefit?

Question

2  of 10
Why is it important to have a call objective?

Question

3  of 10
Place the following steps in the correct order.

Question

4  of 10
Which of the following statements will help you create interest during the first fifteen seconds of a call?.

Question

5  of 10
What is one of the keys to active listening?

Question

6  of 10
What are the main features of an open-ended question?

Question

7  of 10
You should ask for the order only after:

Question

8  of 10
You've just presented your solution to a prospect's problem and asked for the order. The prospect says, "I like your approach but I'll have to discuss this with my boss." What do you do?

Question

9  of 10
A customer asks you a question for which you do not know the answer. What should you do?

Question

10  of 10
What should you NOT do when you encounter an irate customer on the phone?