An SJA is a form of assessment or a test in which participants are presented with work-relevant situations and asked to make judgments about possible responses. SJAs can be applied in any situation in which a judgment is required to complete a work or other performance task effectively, or where judgment is required to make the most appropriate response to a situation involving others. Those judgments include:
Where SJA items differ from other types of items is that there is usually a dilemma involved. The participant is presented with a choice of responses which usually involve resolving opposing demands in the situation presented. There are typically no time limits on SJA's however the first answers are usually the most accurate, so try not to spend too long thinking about each one.
Use the Next and Previous buttons to navigate through some example SJA items.
You work in a retail store. You have been tasked with refilling a lot of shelves before mid-morning when the store gets busy with customers. A customer has accidentally broken a bottle of cooking oil. There is broken glass and the oil is quickly spreading across the floor. The customer seems very upset. Other customers are approaching the area where there is broken glass and oil on the floor. One of your colleagues is helping the customer. What should you do?
(Question taken from Burke, E., Vaughan, C., and Fix, C. (2009). Situational Judgement Test (SJT) Workshop. Workshop delivered at the European Congress of Psychology, Oslo)
Help your colleague deal with the situation by calling the cleaning staff
Watch your colleague for a moment to see if your help is needed
Stay focused on completing your current task of re-filling the shelves in time
You are flying an “angel flight” with a nurse and noncritical child patient to meet an ambulance at a downtown regional airport. You filed visual flight rule. It is 11:00 p.m. on a clear night when, at 60 nm out, you notice the ammeter indicating a battery discharge and correctly deduce the alternator has failed. Your best guess is that you have from 15 to 30 min of battery power remaining. You decide to:
(Question from Hunter, D. R. (2003). Measuring general aviation pilot judgment using a situational judgment technique. International Journal of Aviation Psychology, 13, 373–386)
You are working as part of a project team on a client site. It’s the start of the day and you have arrived early on site. So far, the project has gone well and is on time, but your team leader has just called to say they will not make it today due to illness. You are approached by a senior client who has asked for a meeting in thirty minutes to be briefed on the progress of the project. You are one of several team members but the other team members have not arrived yet. What should you do?
(This is an example of an SJA that could be used in graduate recruitment to help filter candidates)
Tell the client that your colleagues will be arriving shortly and it would be best to discuss this with them so that the client will get a full briefing
Tell the client that your team leader is off sick and that this will have to wait until the team leader is able to come on site
Agree to the client’s request and do your best to prepare a brief for the client
You work in the back office in the team approving new customers ensuring that the organization’s procedures have been followed (such as credit rating and know your customer). Your manager is away on holiday this week. A senior manager in the company (three levels above you) comes into your office and says that there is an important new customer who needs to be approved today as they want to place a big order, and that he can vouch that the customer is good. You review the customer details, and one piece of information required by your procedures is not present. You tell the senior manager and he says not to worry, he is vouching for the customer. You know this senior manager by reputation and have heard that he got a colleague fired a few months ago when she didn’t do what he asked.
Take the senior manager’s word and approve the customer
Ask the manager for signed written instructions to override standard procedures to allow you to approve the customer
Tell the manager you cannot approve the customer without the information needed
Call your manager’s cellphone and interrupt her holiday to get advice
You work as part of a technical support team that produces work internally for an organization. You have noticed that often work is not performed correctly or a step has been omitted from a procedure. You are aware that some individuals are more at fault than others as they do not make the effort to produce high quality results and they work in a disorganized way. What do you see as the most effective and the least effective responses to this situation?
You are responsible for the security of your company’s payment processing application. You have recently received an email from a person who claims to have hacked into the system and has discovered that you are running an out-of-date and vulnerable operating system on one of your servers. You have checked and the hacker is correct. Your preliminary check has shown no trace of how or whether the hacker got into your system. Those checks suggest that there isn’t anything is unusual with the systems performance.
From the options below, identify the actions that would be most and least appropriate in dealing with this situation.
(Question from the UK Foundation Programme (Medical Skills Council))
You are looking after Mr. Kucera who has previously been treated for prostate carcinoma. Preliminary investigations are strongly suggestive of a recurrence. As you finish taking blood from a neighboring patient, Mr. Kucera leans across and says “Tell me honestly, is my cancer back?”
Rank the appropriateness of the following actions in response to this situation:
Explain to Mr. Kucera that it is likely that his cancer has come back
Inform Mr. Kucera that you will chase up the results of his tests and ask one of your senior colleagues to discuss them with him
Explain to Mr. Kucera that you do not have all the test results but you will speak to him as soon as you do
Reassure Mr. Kucera that he will be fine
Invite Mr. Kucera to join you and a senior nurse in a quiet room, and get a colleague to hold your ‘bleep’ and then explore his fears
Bill has just joined a new sales team and has just completed his first business trip. Bill submits his expenses claim to Jane, his manager, and Jane comments that the claim must be wrong as it underestimates typical expenses for that trip. Jane insists that Bill re-submit the claim and add 25% to bring it into line with what Jane was expecting.
How likely are you to witness the following behavior in this organisation:
Bill toes the line because Jane has more experience about what this expense claim should be and she knows the company’s processes better
Bill goes back and double checks his expense claim and, if his original claim was correct, re-submits it as it is and tells Jane it is accurate
Bill asks other colleagues what they think because maybe this is accepted practice and Bill should not go against it
Bill contacts the finance department and checks what the expenses for this trip typically are before re-submitting the claim to Jane